We accept payment by cash, cheque, BAC payments, debit and credit card including AMEX.
Our standard payment structure is: £60 (for bouquets)or £25 (for one or two blooms) preservation fee taken at the beginning of your order. This covers our time and materials to preserve your flowers. This is not included in your product cost.
A deposit is due when you have chosen your products and you have signed your customer personal booking. This is around 50% of your balance.
Final balance plus courier/posting (should you request this service) is due upon completion. All flowers preserved by Flowers Forever remain our property until all charges and payments for your order have been made in full.
We are very flexible and can offer payment plans, so do not hesitate to talk this through with us if you wish to explore this option further.
Once your order is complete
When your item is complete, we will contact you to let you know. We kindly request that you make full payment within 1 month of receiving notification that your order is complete and ready for collection/delivery.
Due to our products being bespoke and fragile, its usually best to make arrangements to collect your items from our premises. If this is not possible, we can offer courier and postage options which are at an extra cost. We will arrange a delivery date and address with you in advance.
Our acrylic and glass display case range (sizes 8” upwards) are usually very fragile and is wise to arrange collection of these items rather than courier. Sometimes we can offer personal deliveries so its best to ask.
We care about the environment and love our planet, so we use recycled boxes and packaging materials whenever we can! We will ensure that your item is packaged and protected as much as possible if you request a courier or post options. Once you have unwrapped your items, we urge you to recycle the packaging in any way you can.
If any damage occurs during transit, please report this to us within 14 days of your item arriving. We recommend to email us along with photos of any damage occurred so we can take the necessary action.
If your item has not arrived, then please give us written notice within 48 hours of the date that the goods would have been received so we can take necessary action.
Any flowers left over from your order unused are the property of Flowers forever, will be recycled after 30 days of you receiving your order unless you have specially requested in writing that we keep and store them for future orders.
If you wish to have any unused flowers back once your order is complete, please make this request within 30 days of your order being received, or before we post/courier your order. We will be happy to send any remaining flowers back at a cost of £5 per box plus postage costs. Please note that the flowers remaining will not be colour enhanced and blooms and foliage may be taken off stems or be in individual petal form.
If the items are completed, and customer has been notified and still not collected after 6 months, we do reserve the right without liability to dispose of the product and cancel your order.